School Bus Survey for Pupils and Parents 2025/26
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School Bus Survey for Pupils and Parents
West Lothian Council is committed to providing a high level service to its customers and your feedback is important.

We would appreciate if you could complete this short survey regarding the home to school transport service for your child and the Passenger Transport team who co-ordinates this service.

1. Please tell us whether you are a pupil or a parent below?

2. What school do you attend?/What school does your child attend?

3. What is your school bus number? This will be shown at the front of the bus and detailed on the letter or email when you were awarded transport. If you have a bus pass, it is shown on the right. SCH_______

Please tell us about your school bus service and driver/transport operator:-

4. How would you rate the professionalism and knowledge of your school bus driver(s)

5. How would you rate the the school transport (or school bus) service for being on time?

6. How would you rate the cleanliness of the vehicle?

7. How do you rate the school transport service delivered to you?

School transport is operated by transport suppliers however Passenger Transport is the team of council officers who are responsible for arranging, contracting and managing your school transport.

Please tell us your views on the Passenger Transport team:-

8. Please rate the helpfulness & co-operation of employees when contacting the service?

9. Please rate the professionalism of the Passenger Transport team?

10. How would you rate the communication of the Passenger Transport Team in keeping you up to date and informed of any changes?

11. How do you rate the quality of information provided to you on the school transport service either within the website or directly through our team?

12. Do you feel you are treated fairly by the Passenger Transport Service?

13. Please rate your experience with the Passenger Transport Service.

14. How do you rate the overall quality of the Passenger Transport Service?

15. Please tell us about what you feel has been delivered well by our service.

16. Please tell us about where you feel improvements to the service we provide could be made.