Net Promoter Score (NPS) Survey

The Net Promoter Score (NPS) Survey is a widely recognized tool for gauging customer loyalty and overall satisfaction with a company's product or service. By asking customers a single question about their likelihood to recommend the company to others, businesses can identify promoters (loyal enthusiasts), passives (satisfied but unenthusiastic customers), and detractors (unhappy customers). This feedback helps companies understand their strengths and areas for improvement, guiding them in enhancing customer experience. Use the NPS survey when you want a quick and straightforward metric to understand customer loyalty, after a purchase, after customer support interactions, or periodically to track changes in customer sentiment over time.

This example survey will be copied into your survey account and you will be able to fully edit it if needed.

Preview of questionnaire template